SHIPPING & RETURNS | plane
We of course hope you will be very satisfied with your purchase. If for some reason you are not, you have 14 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.
Please make sure your items are returned new, unused and with all Auverture and designer tags still attached. All our items come with a clearly visible Auverture tag attached. A sale will be deemed final if this seal has been broken, or if the item is used or incomplete.
Upon return of an item our expert will screen all returns before granting a refund or an exchange. Items that do not meet our policy will not be accepted and will be sent back to the customer without any refund given.
Shipping is complimentary on all exchanges; however, if you are based outside the EU you will need to pay taxes and duties on this.
Please contact our customer care team by emailing customercare@auverture.com if you would like to return or exchange an item.
Auverture does not accept any item sent back without prior consultation and notification
