Our customer care team is available from Monday till Friday day from 10am to 8pm CET.
+31 (0)20 6269095 or customercare@auverture.com
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We will send you an in stock notification when the item is available for purchase.
In creating this highly innovative 18k yellow gold and emerald necklace, the designer looks to nature and the organic beauty of grass and leaves.
Please keep in mind that the estimated delivery time of this piece is 30 days.
SHIPPING & RETURNS | plane
We of course hope you will be very satisfied with your purchase. If for some reason you are not, you have 14 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.
Please make sure your items are returned new, unused and with all Auverture and designer tags still attached. All our items come with a clearly visible Auverture tag attached. A sale will be deemed final if this seal has been broken, or if the item is used or incomplete.
Upon return of an item our expert will screen all returns before granting a refund or an exchange. Items that do not meet our policy will not be accepted and will be sent back to the customer without any refund given.
Shipping is complimentary on all exchanges; however, if you are based outside the EU you will need to pay taxes and duties on this.
Please contact our customer care team by emailing customercare@auverture.com if you would like to return or exchange an item.
Auverture does not accept any item sent back without prior consultation and notification
RECEIVING A REFUNDYour refund will be credited to the original payment method or as store credit to your Auverture account.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Auverture. However, you may be able to recover these by contacting your local customs bureau directly.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
REFUND POLICYGENERALAll items returned must be new, unused and with all Auverture and designer tags still attached. All our items come with an Auverture tag attached. A sale will be deemed final if this seal has been broken, or if the item is used or incomplete. Returns that do not meet our policy will not be accepted and sent back to the customer.
COLORSWe have made every effort to display the colors of our products that appear on Auverture as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor\'s display of a color will be completely accurate.
REPEATED RETURNSWe offer a flexible returns policy to make your online shopping experience easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
SECURE PAYMENT | ccAll transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
To give you even more confidence in shopping online with Auverture we make use of MasterCard® SecureCodeTM. This service protects your existing Maestro card account from unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card. To find out more, visit the MasterCard® SecureCode website.
PAYMENT OPTIONSWe accept Visa, MasterCard, and Maestro.
You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to Log In and review the amount shown before clicking Pay Now. Once this transaction is complete, you will then return to Auverture.com.
Need help please consult our customer care team:
+31 (0)20 6269095 or customercare@auverture.com
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